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Welcome to our Wednesday "Bit-Size Update" on how the week started in the AI Industry.

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6 AI Predictions That Will Redefine CX in 2026

2026 is the inflection point for customer experience.

AI agents are becoming infrastructure — not experiments — and the teams that win will be the ones that design for reliability, scale, and real-world complexity.

This guide breaks down six shifts reshaping CX, from agentic systems to AI operations, and what enterprise leaders need to change now to stay ahead.

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Anthropic Releases Claude Sonnet 4.6

If you use Claude, either through the website or via an app, you’re about to get an upgrade whether you asked for it or not.

Anthropic just released Claude Sonnet 4.6, and it’s now the default version for anyone on the free or paid plans. The Claude you open tomorrow morning will already be a newer, more capable one than the Claude you used last week.
The biggest practical improvement is something called the context window, which is basically how much information Claude can hold in its head at once during a single conversation. That limit just doubled. In plain terms, you can now paste in an entire codebase, a stack of research papers, or a long legal document and Claude can work with all of it without losing the thread. Previously you’d hit a wall and have to break things up. Now that wall is twice as far away.

Anthropic also says the new version is better at following instructions and working with computers directly, which is useful if you’re using Claude to automate tasks on your screen.

On the benchmark side, which are the standardised tests AI companies use to measure how good their models are, Sonnet 4.6 posted some strong numbers. One test called ARC-AGI-2, designed to measure reasoning skills closer to how humans think, gave it a score of 60.4%. That puts it ahead of most comparable models, though it still sits behind Anthropic’s own more powerful Opus model and a couple of rivals.

This is the third Claude update in a fairly short stretch. Opus came out just two weeks ago, and a smaller, faster model called Haiku is expected to follow soon. Anthropic appears to be on a steady rhythm of rolling these out every few months.
For most people, none of this requires any action. You just open Claude and it’s already there.

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